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Harpers, Solicitors & Advocates, and their services are authorised and regulated by the Solicitors Regulation Authority, SRA Firm Number: 79720.  More details on the rules governing our firm can be found on their website, www.sra.org.uk.
We are committed to providing an outstanding service to all our clients.
If you feel something has gone wrong regarding our legal services, please
tell us about it so that we may improve our services.   Any client who is
unhappy about our legal service, including a complaint about a bill, is
entitled to complain in accordance with the procedure which will be set
out in our Client Care Letter at the outset of the matter.   Any client who
remains dissatisfied may be entitled to ask the Legal Ombudsman of
England and Wales to consider the complaint.   Please note that a
complaint to the Legal Ombudsman must be made within six months of
the date of conclusion of our complaints procedure.   The Legal
Ombudsman may be contacted at:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333